šŸ“ž Retry Management

Manage outbound call retries and do-not-call list

Configuration

Your Worker URL
Your authentication Voicetta API key

šŸ“ž Manual Call Placement

Place outbound calls manually by entering contact details and call preferences below.

Contact Information

šŸ“‹ Format: Include country code (e.g., +1234567890, +48123456789, +4912345678)
Provider phone number with country code
Person's name, will be used by AI Agent (optional)
Email address, will be used by AI Agent (optional)

Call Settings

Choose which AI provider to use for the call
Override default agent (optional)
šŸ“… Call Timing

Additional Information

Additional context for the AI Agent (optional)
Comma-separated tags (optional)
šŸ“‹ Format: Include country code (e.g., +1234567890, +48123456789)
šŸ“‹ Format: Include country code (e.g., +1234567890, +48123456789)
Leave empty to see all successful calls

āš™ļø Retry Configuration

Configure retry delays (in minutes) and maximum retry attempts for different call outcomes.

šŸ•’ Retry Delays (Minutes)

Minutes to wait before retrying no answer calls
Minutes to wait before retrying busy calls
Minutes to wait before retrying voicemail calls
Minutes to wait before retrying quick hangups
Minutes to wait before retrying failed calls

šŸ”„ Maximum Retry Attempts

Max attempts for no answer calls
Max attempts for busy calls
Max attempts for voicemail calls
Max attempts for quick hangups
Max attempts for failed calls

šŸ•’ Business Hours Configuration

Configure when the agent is allowed to make calls. Calls outside these hours will be rescheduled.

Earliest time to make calls
Latest time to make calls
Timezone for business hours
Select which days of the week calls are allowed

ā° Callback Processing Frequency

Configure how often the system checks for scheduled callbacks to execute. The cron job runs every 5 minutes but only processes callbacks according to your setting.

How often to check and execute scheduled callbacks
Status will be shown after loading settings
Current callback processing status
šŸ’” Info:
  • Disabled: Callbacks will only be processed when you click "Process Now" manually
  • 5-15 minutes: Good for high-priority callbacks that need immediate processing
  • 30 minutes - 4 hours: Balanced approach for most use cases
  • 8+ hours: For low-priority or batch processing scenarios
āš ļø Note: Settings changes will only affect new calls. Existing scheduled retries will continue with their original settings.